Shipping Policy

Paws at Heart Pet Boutique ships worldwide. Orders are processed Monday- Sunday. 

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, or e Packet depending on your location and fastest available service.

For orders shipped from our warehouse located in the US, they are shipped via US Postal Service (USPS) and take between 3-7 business days in the U.S and 7-21 days International.

Typical delivery time frame for all other orders is between 7 to 21 business days. 

Packages may be faced with delays beyond our control such as customs or postal delays.

All orders are shipped with the tracking number so you can track it every step of the way! 

Please Note: At this time, due to the COVID-19 epidemic we are experiencing a high volume of orders and shipping may be delayed.Orders can take between 2-5 days to ship. Please allow 2-4 weeks for delivery, if needed.

Shipping Times

Shipping time varies by location. These are our estimates:

Location Estimated Shipping Time*
United States 7-21 Business days
Canada, Europe 7-25 Business days
Australia, New Zealand 10-15 Business days
Mexico, Central America, South America 15-30 Business days


*This doesn’t include our 2-5 day processing time.

 Max delivery time – 45 business days.

*All shipping times exclude clearance/customs delays